Refund Policy

At FastFreight, customer satisfaction is our top priority. We strive to provide a seamless food ordering and delivery experience. However, if you encounter any issues with your order, our refund policy is designed to assist you in resolving them fairly and efficiently.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Order Not Delivered: If your order was not delivered due to an issue on our end, you may be eligible for a full refund.
• Incorrect Order: If you receive the wrong items, you may request a refund or a replacement order.
• Quality Issues: If the food is spoiled, damaged, or does not meet quality standards, you may be eligible for a partial or full refund upon verification.
• Canceled Orders: If you cancel your order before the restaurant starts preparing it, you may be eligible for a full refund.

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

• If the order was delivered correctly but you changed your mind.
• If an incorrect delivery address was provided.
• If you fail to collect your order from the delivery personnel.
• If the order was not canceled before preparation began.

3. Refund Process

• To request a refund, contact our customer support within 24 hours of receiving your order.
• Provide order details, including the issue and any supporting evidence (e.g., photos).
• Refunds will be processed to your original payment method within 5-7 business days after approval.

4. Contact Us

For any refund-related queries, please reach out to our customer support team via:
📧 Email: fastfreight023@gmail.com
 

We appreciate your trust in FastFreight and are committed to ensuring a great food delivery experience!